Frequently Asked Questions
See here our office hours.
Yes, we can send it in .EMB or . PXF . This is the native format of the Wilcom and Pulse software.
We don’t send machines cards. We only send files attachments that you can transfer to floppy disks or send to a machine through your embroidery software.
Let us know! We’ll do whatever it takes to satisfy your expectations. Our policy is simple; we’re here for you. No 30-day restrictions and no limited warranties. Our designs and services are guaranteed to live up to YOUR expectations. If you ever have a comment, concern or complaint, simplycontact us and we’ll make it right. It’s that simple.
We do not have a printed catalog. All of our product information is available on the Internet.
Yes, we can edit or add new parts to your embroidery file. Ask for a quote about this service.
There are 4 ways to provide us with your logo. Email: Simply attach any common format (gif, jpg, bmp, etc.) to an email. From the web: just go to this page. Fax or mail: click here for our contact information.
General Questions
Of course. We will make all corrections that you need. Additional charges would only apply if the original design or art sent to us has been altered.
For first time customer we ask that our registration page be completed. Then we start work for you. We typically submit our billing on Fridays. Invoices are sent listing all designs completed for each customer.
Payment can be made by credit card, www.paypal.com or bank deposit at a USA bank. We have a secure page where the customer can complete the registration process on our site.
Doesn’t apply to emailed files
Orders typically ship on 24 hours or less of receiving your order. But we have an express service for rush orders with few hours turnaround at a special rate.
Need help?
Auster Australia Office
Australia: 30B Preston St Fawkner VIC 3060